Optus MVNO brand, Amaysim, has said sorry to its customers for its parent company and network supplier nationwide network outage last week by offering either free additional data or free voice and text to its customers but there is a catch as to who is entitled to what.
So what is the catch and what would I be entitled to as an Amaysim customer?
Well, if you are an Amaysim UNLIMITED customer, then you will be entitled to an additional 60GB of free data, which the company states is free to use within Australia until 31 December 2023 and is a one time offer which is not eligible for data banking. The free data will be automatically applied on or before 24 November 2023 and customers will be notified by email and/or SMS when the offer has been applied.
If you’re an Amaysim AS YOU GO customer, then you will receive free standard national talk & text to use until 31 December 2023 and will be completely free of charge. This will be automatically applied on or before 24 November 2023 and you will be notified by email and/or SMS when the offer has been applied.
However, if you change your plan from an AS YOU GO to an UNLIMITED plan (or vice versa) before the offers are applied, you will no longer be eligible for any of the said offers.
You can read the terms and conditions alongside some of the Frequently Asked Questions via the Amaysim website here.
Honestly, whilst most prepaid customers would enjoy either offer, given that the significant outage did lead to not being able to call emergency services or possibly get to work, access bankings etc, do these offers really stack up or should there be more offered? We’d like to hear your thoughts below in the comments.